Frequently Asked Questions
Welcome to the ByCalvaro FAQ Page
We're here to provide clear answers to your questions.
If you need further assistance, please don’t hesitate to reach out.
1: How long will it take to receive my order?
Below are our estimated delivery times for all orders:
- Handling time: 1-2 business days
- Transit time 4-6 business days
- Estimated delivery time: 5-8 business days
For more details, please refer to our Shipping Policy.
2: Do you offer free shipping?
Yes, we offer free shipping within Hong Kong on all orders. For more details, please check our Shipping Policy.
3: What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days.
4: Can I cancel my order after it's placed?
Yes, we offer a 2-hour cancellation window. To cancel your order within this time frame, please contact info@bycalvaro.com
5: What is your return policy?
We offer a straightforward return process. Please visit our Return Policy page for complete details.
6: When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.
7: Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for info@bycalvaro.com
8: How can I contact customer support?
You can reach our support team by visiting the Contact page or emailing us directly at info@bycalvaro.com
9: Do you ship internationally?
No, we currently ship only within Hong Kong.
10: Do you have a physical store location I can visit?
We are an online-only store, which helps us offer the best prices and widest selection.
11: Can I place a bulk order for my business or organization
Yes, we accept bulk orders. Please contact our customer support for details.
12: What is the process for exchanging a product?
To learn more about exchanging a product, please refer to our Return Policy.
13: How can I track my order?
You can track your order through the Track Your Order page on our website.
Contact Information:
Company Name: Essence Elite LTD
Company Number: 77586875
Store Name: ByCalvaro
Email: info@bycalvaro.com
Phone: +852 6595 5932
Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Service Hours: Monday to Friday 9:00 am – 6:00 pm (GMT+8)
We strive to respond within 24 hours.